Terms of Service

Supply Master, LLC operates the website My Supply Master (the “Site”), providing wholesale and retail distribution of disposable products, cleaning supplies, perishable/non-perishable goods, beverages, office supplies, construction materials, machinery, and related products (collectively, “Products”).

By accessing or using our Site, you (“Customer,” “you,” or “your”) agree to comply with these Terms of Service (“Terms”). If you do not agree, you may not use the Site.

1. General Terms

  • Eligibility: You must be at least one year old or a legally authorized business entity to purchase Products.

  • Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials.

  • Permitted Use: The Site is for lawful commercial/resale or personal use only. Unauthorized resale or redistribution may result in termination.

2. Orders & Payments

  • Pricing: All prices are in USD and subject to change without notice. Taxes, shipping, and duties (if applicable) are added at checkout.

  • Wholesale Purchases: Minimum order quantities may apply. Business credentials (e.g., resale certificate) may be required.

  • Payment Methods: We accept major credit cards, PayPal, and approved purchase orders (for qualified buyers).

  • Order Confirmation: Orders are binding once submitted. We reserve the right to cancel orders due to errors, fraud, or stock limitations.

3. Shipping & Delivery

  • Processing Time: Orders ship within 3–5 business days (excluding holidays). Expedited shipping is available at additional cost.

  • Delivery Areas: We ship within Florida, the U.S., and internationally (subject to export laws).

  • Risk of Loss: Title and risk of loss pass to you upon delivery. Inspect shipments for damage and report issues within 48 hours.

4. Returns & Refunds

  • Defective/Damaged Goods: Contact us within 7 days for replacement or refund (proof required).

  • Non-Defective Returns: Unopened, resalable Products may be returned within 14 days (restocking fee may apply).

  • Perishable Goods: No returns accepted unless spoiled/damaged upon delivery.

5. Product Quality & Compliance

  • Warranty: Products comply with manufacturer specifications. We disclaim implied warranties (e.g., merchantability) to the fullest extent permitted by Florida law.

  • Industry Standards: Foodservice, cleaning, and construction Products meet applicable FDA, OSHA, or ANSI standards.

6. Limitation of Liability

  • No Consequential Damages: We are not liable for indirect, incidental, or punitive damages arising from Product use or Site errors.

  • Maximum Liability: Our total liability for any claim is limited to the purchase price of the Product(s) in question.

7. Governing Law & Disputes

  • These Terms are governed by Florida law. Disputes must be resolved in Orange County, FL courts.

  • Arbitration: Any disputes shall be settled by binding arbitration (per AAA rules), waiving class-action rights.

8. Permits & Legal Compliance

  • Wholesale Sales: Buyers must provide valid resale/tax exemption certificates where applicable.

  • Alcohol/Tobacco: We do not sell alcohol, tobacco, or controlled substances.

9. Changes to Terms

We may update these Terms at any time. Continued use of the Site constitutes acceptance of changes.

10. Contact Us

Supply Master, LLC
10527 Bastille Ln, Orlando, FL 32836, United States
+1 (689) 261-2092
info@mysupplymaster.com

Last Updated: May, 2025

 

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